Eligibility: The eligibility module of our telephonic self-service system is functioning, and will be the quickest way to confirm Member Eligibility. You may also call the provider services number for your Molina health plan which can be found here. You do not need to wait through the full message to make your selections.
Claims Submission: Claims should be submitted via an EDI clearinghouse if possible. If clearinghouse submission is not possible, please use the Claims Address on the back of the Member ID card.
Claims Status: The claim status module of our telephonic self-service system is functioning, and will be the quickest way to verify claim status. If you need additional assistance, please call the provider services call center.
Prior Authorizations: The fastest route for Prior Authorization is submission via fax. The quickest option for checking the status of a request is through our telephonic self-service system.
Provider Directories: Please use the “Find a Provider” tool above, which features PDF versions of our Provider Directories.
What to Expect: Molina will continue to work around the clock to bring our systems back on-line as soon as possible. We appreciate your patience and your ongoing care for our Members.
Select your state from the menu below:
Members (Medi-Cal): (888) 665-4621 (TTY/TDD: 711)
7:00 a.m. - 7:00 p.m. local time, Monday - Friday
Members (Medicare): (800) 665-0898 (TTY/TDD: 711)
8:00 a.m. - 8:00 p.m. local time, 7 days a week.
Members (Dual Options): (855) 665-4627 (TTY/TDD: 711)
8:00 a.m. - 8:00 p.m., Monday - Friday*
Members (Marketplace): (888) 858-2150 (TTY/TDD: 711)
M – F 8:00 am – 6:00 pm, PT
Providers: (888) 456-7890
8:00 a.m.-6:00 p.m. (local time) Monday-Friday
Members (Medicaid): (866) 472-4585 (TTY/TDD: (800) 955-8771)
8:00 a.m. - 7:00 p.m. local time, Monday - Friday
Members (Medicare): (866) 553-9494 (TTY/TDD: 711)
8:00 a.m. - 8:00 p.m. local time, 7 days a week.
Members (Marketplace): (888) 560-5716
8:00 a.m. – 7:00 p.m., Monday - Friday, ET
Providers: (855) 322-4076
8:00 a.m. – 5:00 p.m., Monday to Friday EST
Members (Medicare Options): (844) 560-9811 (TTY/TDD: 711)
8:00 a.m. - 8:00 p.m., local time, 7 days a week
Members (Medicare Options Plus): (844) 239-4913 (TTY/TDD: 711)
8:00 a.m. - 8:00 p.m., local time, Monday to Sunday
Providers: (844) 239-4914 (TTY/TDD: 711)
8:00 a.m. - 6:00 p.m., local time, Monday to Friday except holidays.
Members (Dual Options): (877) 901-8181 (English & Spanish) (TTY/TDD: 711)
8:00 a.m. - 8:00 p.m. Monday - Friday*
Members (Medicaid - HealthChoice): (855) 687-7861 (TTY/TDD: 711)
8:00 a.m. - 5:00 p.m. local time, Monday - Friday
Members (Medicaid - HealthChoice MLTSS): (855) 687-7861 (TTY/TDD: 711)
8:00 a.m. - 5:00 p.m. local time, Monday - Friday
Providers: (855) 866-5462
8:00 a.m. - 5:00 p.m., Monday to Friday
Members (Medicaid): (888) 898-7969 (TTY: (800) 649-3777)
8:00 a.m. - 5:00 p.m. local time, Monday - Friday
Members (Medicare): (800) 665-3072 (TTY/TDD: 711)
8:00 a.m. - 8:00 p.m. local time, 7 days a week.
Members (Marketplace): (888) 560-4087
8:00 a.m. – 5:00 p.m., Monday - Friday, ET
Providers: (855) 322-4077
8:00 a.m. – 5:00 p.m., Monday to Friday
Members (Medicaid): Toll free: (800) 580-2811
Local: (505) 342-4681
(TTY/TDD: 711)
8:00 a.m. - 5:00 p.m. local time, Monday - Friday
Members (Medicare): Toll free: (866) 440-0127 (TTY/TDD: 711)
8:00 a.m. - 8:00 p.m. local time, 7 days a week.
Members (Marketplace): (888) 295-7651
8:00 a.m. – 5:00 p.m., Monday - Friday, MT
Providers: (855) 322-4078
8:00 a.m. – 5:00 p.m., Monday to Friday
Members (Medicaid - MMC): (800) 223-7242 (TTY/TDD: 711)
8:00 a.m.- 6:00 p.m. local time, Monday-Friday
Members (Molina Healthcare Plus): (800) 223-7242 (TTY/TDD: 711)
8:00 a.m.- 6:00 p.m. local time, Monday-Friday
Members (Child Health Plus): (800) 223-7242 (TTY/TDD: 711)
8:00 a.m.- 6:00 p.m. local time, Monday-Friday
Members (Essential Plan): (800) 223-7242 (TTY/TDD: 711)
8:00 a.m.- 6:00 p.m. local time, Monday-Friday
Providers: (877) 872-4716
8:00 a.m.- 6:00 p.m. local time, Monday-Friday
Members (Medicaid): (800) 642-4168 (TTY/Ohio Relay: (800) 750-0750 or 711)
7:00 a.m. - 7:00 p.m. local time, Monday - Friday
Members (Medicare): (866) 472-4584 (TTY/TDD: 711)
8:00 a.m. - 8:00 p.m. local time, 7 days a week.
Members (Dual Options): (855) 665-4623 (English & Spanish) (TTY/TDD: 711)
8:00 a.m. - 8:00 p.m. Monday - Friday *
Members (MyCare Ohio Medicaid): (855) 687-7862 (English & Spanish) (TTY/TDD: 711)
8:00 a.m. - 8:00 p.m. Monday - Friday *
Members (Marketplace): (888) 296-7677
8:00 a.m. – 7:00 p.m., Monday - Friday, ET
Providers: (855) 322-4079
8:00 a.m. – 5:00 p.m., Monday to Friday
Members: (877) 335-3305 (TTY:(787) 522-8281)
7:00 a.m. - 7:00 p.m. local time, Monday to Friday
Providers: (888) 558-5501
Members (Medicaid): (855) 882-3901 (TTY/TDD: 711)
8:00 a.m. - 6:00 p.m. local time, Monday - Friday
Members (Dual Options): (855) 735-5831 (TTY/TDD: 711)
7 days a week, 8 a.m. to 8 p.m., local time
Providers: (855) 237-6178
8:00 a.m. - 5:00 p.m., Monday to Friday
Members (Medicaid): (866) 449-6849 (TTY/TDD: 711)
8:00 a.m. - 5:00 p.m. local time, Monday - Friday
Members (CHIP & CHIP Perinatal):
Dallas, Harris and Jefferson Service Areas - (866) 449-6849 (TTY/TDD: 711)
CHIP Rural Service Area - (877) 319-6826 (TTY/TDD: 711)
8:00 a.m. - 5:00 p.m. local time, Monday - Friday
Members (Medicare): (866) 440-0012 (TTY/TDD: 711)
8:00 a.m - 8:00 p.m. local time, 7 days a week.
Members (Marketplace): (888) 560-2025 (TTY/TDD: 711)
8:00 a.m. – 6:00 p.m., Monday - Friday, CT
Members (Dual Options STAR+PLUS): (866) 856-8699 (TTY/TDD: 711)
8:00 a.m. - 8:00 p.m., Monday - Friday*
Providers: (855) 322-4080
8:00 a.m. – 5:00 p.m., Monday to Friday
Members (Medicaid): (888) 483-0760 (TTY/TDD: 711)
9:00 a.m. - 5:00 p.m. local time, Monday - Friday
Members (Medicare):
(888) 665-1328 (TTY/TDD: 711)
8:00 a.m. - 8:00 p.m. local time, 7 days a week.
Healthy Advantage - (877) 644-0344 (TTY/TDD: 711)
8:00 a.m. - 8:00 p.m. local time, 7 days a week.
Members (Marketplace): (888) 858-3973 (TTY/TDD: 711)
9:00 a.m. – 5:00 p.m., Monday - Friday, MT
Providers: (855) 322-4081
9:00 a.m. – 5:00 p.m., Monday to Friday, Mountain Time
Members (Medicare): (844) 509-7583 (TTY/TDD: 711)
8:00 a.m. - 8:00 p.m. local time, 7 days a week.
Providers: (844) 542-7907
8:00 am – 8:00 pm, Monday to Friday EST
Members (Medicaid): (800) 869-7165 (TTY/TDD: 711)
7:30 a.m. - 6:30 p.m. local time, Monday - Friday
Members (Medicare): (800) 665-1029 (TTY/TDD: 711)
8:00 a.m. - 8:00 p.m. local time, 7 days a week.
Members (Health Benefit Exchange): (888) 858-3492 (TTY/TDD: 711)
M – F 7:30 am – 6:30 pm, PT
Providers: (855) 322-4082
7:30 a.m. - 6:30 p.m., Monday to Friday, Pacific Time
Members (Medicaid): (888) 999-2404) (TTY/TDD: 711)
8:00 a.m.– 5:00 p.m. local time, Monday - Friday
Members (Medicare): (855) 315-5663 (TTY/TDD: 711)
8:00 a.m. - 8:00 p.m. local time, 7 days a week.
Members (Marketplace): (888) 560-2043 (TTY/TDD: 711)
8:00 a.m. – 5:00 p.m., Monday - Friday, CT
Providers: (855) 326-5059
8:00 a.m. - 5:00 p.m., Monday to Friday