Resources & Training
*The files below are in PDF format (
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).
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Resource Guides
- Medicaid Resource Guide - (Sept 2022)
- Provider Quick Reference Guide
- Web Portal Quick Reference Guide
- 2022 Prior Authorization Guide (Effective 06/01/22)
- MCG AutoAuth Quick Reference Guide (MFL Legacy Portal)
- MCG AutoAuth Quick Reference Guide (Availity Portal)
- Gold Card Provider Notice
- ECHO Health Provider Portal Resource Guide
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Provider Trainings
- New Provider Orientation 2022 - Updated June 2022
- 2022 Annual PCP Substance Abuse Training
- Skilled Nursing Facility Training Deck (Updated April 2022)
- EFT Registration Instructions
- Medical Foster Care Services
- Medical Foster Care Services Reference Document
- Early Intervention Services
- Early Intervention Services/Targeted Case Management Reference Document
- Electronic Visit Verification (EVV)
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Provider Tip Sheets
MFL/Legacy Portal
- How to Submit a Claim
- How to File an Appeal
- How to Request a Prior Authorization
- How to File a Claims Dispute
- Medication Assisted Treatment
- How to Improve Communication
- Follow Up After Hospitalization
- Prior Authorizations and Claims
- Coordination of Care
- 2023 HEDIS Tip Sheets
Availity
- Provider Billing Guidelines
- Continuing Medical Education
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Provider Communications 2022
November 2022
- Blast Fax - Statewide Pregnancy Notification Form (111522)
- Hurricane Ian Grace Period (111122)
- Provider Bulletin - Subtropical Storm Nicole (110722)
October 2022- Pyx Health Program (102822)
- Change in Claims Submission Process Address (102822)
- Pediatric RSV Awareness (102822)
- Availty - Checking Claim Appeals on Legacy Portal (101122)
- Q4 Pharmacy Updates Communication 100122
- Hurricane Ian Provisional Provider Enrollment
September 2022- Availity Webinar Flyer 090122
- Pregnancy Notification Incentive Reminder (091822)
- ***Hurricane Ian*** Provider Bulletin (092722)
- EVV Reminder (092022)
- Claims Address Reminder (092022)
August 2022:- Blast Fax - Interoperability (080122)
- ECHO Communication 2nd Notice
- Availity Webinar Flyer 082322 (**Updated Dates**)
- Availity Webinar - Claim Status Tool (0808-081122)
- ProviderNet Outage - UPDATED (082522)
- MCG MCR Provider Notice (Eff 090122) - (081922)
- Missed Services Reminder (HHA/HDM/ADC) - (081622)
- Network Participation Reminder (081022)
- Availity Webinar Flyer 081022 (**Updated Dates**)
- Q3 Newsletter Fax Blast (081222)
July 2022:- Progeny Provider Notice (Effective 090122)
- ECHO/Change Healthcare Update (Effective 083022)
- Medicare Updated PA Guide Communication (070622)
- Healthmap Provider Communication (070122)
- Provider Portal Reminder (071922)
June 2022:- Q2 Newsletter Fax Blast
- MCG AutoAuth Fax Blast (MMA-Effective 060122)
- Availity Webinar Flyer 06/28/22 (**Updated Dates**)
May 2022:- Availity Core Features (Reminder)
- Availity Webinar Flyer 05/20/22 (**Updated Dates)
- Availity Functionality Roadmap
- Availity Webinar Flyer 05/02/22 (**Updated Dates**)
- Blast Fax - Taxonomy Code Requirement
April 2022:- EFT Reminder (April 2022)
- Availity Webinar Flyer (**Updated Dates**)
- Blast Fax - Advanced Imaging Update (April 2022)
- Blast Fax - MCC vs MFL ID Number Billing Reminder
- Blast Fax - HEDIS Tip Sheets 2022
- Blast Fax -Referral and OP Services Reminder
- COVID At Home Tests - (April 2022)
- Blast Fax - Lunch N' Learn Flyer - April 2022
March 2022: -
Provider Communications Archive 2021
December 2021:
November 2021:- Beacon Termination 2022
- HN1 Therapy Update (Effective 01/01/22)
- Crossover Claims Tips Sheet
- New Expanded Benefits Update (Effective 12/01/21)
- Enhanced Nursing Facility Rates (Effective 10/01/21 - 12/31/21)
- Genetic Testing Code 81220 (Authorization Update)
- COVID-19 Vaccination Booster Info
- ED Leveling Clarification Memo (11/2021)
October 2021:- Hospital Discharge Reports Communication (10/04/21)
- Pharmaceutical Updates (Effective 10/01/21)
- Breast Cancer Awareness (10/22/21)
September 2021:- Medication Assisted Treatment Update (090221)
- Specialty Plan (MCC) Transition Reminder (091021)
- Specialty Plan BH Authorizations (091521)
- MFL Pregnancy Notification Reminder (091621)
- Jackson West MC ANNOUNCEMENT (091721)
- Improve Getting Needed Care Tip Sheet (092721)
- Discontinuation of Pharmacy Services for MCC Providers (092921)
August 2021:- Claims Pre-Payment Process Update - Eff: 09/01/21
- Claims Pre-Payment Process Update FAQs - Eff: 09/01/21
July 2021:
June 2021:- ED Leveling Billing Update (MP) - 06/30/21
- Nursing Facility Billing & Reimbursement Training Deck - 06/03/21
- EVV Claims Update (Denials - Eff: 06/21/21)
- New Provider Online Directory - (062821)
- State Medicaid Registration Requirements Reminder (060821)
- End of COVID-19 Flexibilities - (062921)
- C-Section Reimbursement Update - (062921)
May 2021:
April 2021:
March 2021:
February 2021- PDN Missed Services Update - 02/01/21
- Interim Hospital Claims Process Update - Eff: 02/01/21 (Revised: 03/10/21)
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Provider Communications Archive 2020
November 2020
October 2020
September 2020
- PA Guide Update (Elective Services - Hospitals)
- Blast Fax - Urgent Prior Auth Reminder
August 2020
July 2020
- PrePay Audit Reminder
June 2020
May 2020
- PrePay Audit Notice
- Blast Fax - Nebulizer Tips
February 2020
- Blast Fax - Opioid Treatment Program