CAHPS® Results

Medicare CAHPS® Annual Results.

Molina’s scores for the past two years are below. You can see how Molina performs compared to our target goal.
 

Measure / Data Element

2020*

2021*

2021 Goal

Getting Care Quickly

78

77

80

Getting Needed Care

83

83

84

Care Coordination

89

NA

87

Customer Service

91

90

91

Rating of Health Plan

88

88

88

Rating of All Health Care

87

NA

88

Getting Needed Prescription Drugs

90

NA

91

Rating of Drug Plan

87

88

87

Annual Flu Vaccine

69

74

76

 

Every year, Medicare evaluates plans based on a 5-star rating system. For STAR ratings, please visit <Medicare Plan Finder> or <CMS.gov>.

You can get this document for free in non-English language(s) or other formats, such as large print, braille, or audio.  Call (866) 440-0012, TTY:711. The call is free. Molina Healthcare complies with applicable Federal civil rights laws and does not discriminate on the basis of race, ethnicity, national origin, religion, gender, sex, age, mental or physical disability, health status, receipt of healthcare, claims experience, medical history, genetic information, evidence of insurability, geographic location.

ATENCIÓN: si habla español, tiene a su disposición servicios gratuitos de asistencia lingüística. Llame al (866) 440-0012 (TTY: 711).

NA = Not Available Due to Small Denominator

*Please note that 2021 rates are adjusted by the Centers for Medicare and Medicaid Services. 2020 rates are adjusted by Molina’s survey vendor. Please use caution when comparing data across years.

H7678_22_280_TXCAHPSRates_C