CAHPS® Results

Molina Dual Options STAR+PLUS MMP CAHPS® Annual Results.

Molina Dual Options’ STAR+PLUS MMP scores for the past two years are below. You can see how Molina Dual Options STAR+PLUS MMP performs compared to our target goal. 

Measure / Data Element

2020*

2021*

2021 Goal

Getting Care Quickly

79

75

80

Getting Needed Care

85

NA

84

Coordination of Care

89

NA

87

Customer Service

94

92

91

Rating of Health Plan

88

88

88

Rating of All Health Care

90

NA

88

Getting Needed Prescription Drugs

90

NA

91

Rating of Drug Plan

88

88

87

Annual Flu Vaccine

67

68

76

 

For STAR ratings, please visit Medicare Plan Finder or CMS.gov.

Molina Dual Options STAR+PLUS MMP is a health plan that contracts with both Medicare and Texas Medicaid to provide benefits of both programs to enrollees.

You can get this document for free in other formats, such as large print, braille, or audio. Call (866) 856-8699, TTY: 711, Monday – Friday, 8 a.m. to 8 p.m., local time. The call is free.

Molina Healthcare complies with applicable Federal civil rights laws and does not discriminate on the basis of race, ethnicity, national origin, religion, gender, sex, age, mental or physical disability, health status, receipt of healthcare, claims experience, medical history, genetic information, evidence of insurability, geographic location.

*Please note that 2021 rates are adjusted by the Centers for Medicare and Medicaid Services. 2020 rates are adjusted by Molina’s survey vendor. Please use caution when comparing data across years.

 

NA = Not Available Due to Small Denominator

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