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Disaster Assistance

The MolinaCares Accord ("MolinaCares"), in collaboration with Passport Health Plan by Molina Healthcare ("Passport"), is donating $100,000 to the Governor's Team Eastern Kentucky Relief Fund and the Foundation for Appalachian Kentucky to support communities affected by the deadly flooding in eastern Kentucky. To support or donate to the recovery efforts, please visit Team Eastern Kentucky Flood Relief Fund: https://bit.ly/3BwqBhw or Foundation for Appalachian Kentucky: https://bit.ly/3BsSRSn

Help for Flood Victims!

Passport Health Plan is here to support you. Our thoughts are with you and the communities impacted by the recent flood in late July. We hope you are safe. If you have any questions or concerns about your healthcare coverage, call us at (800) 578-0603 or 24/7 Nurse Advice Line (800) 606-9880.  Lost your medications in the flood? Emergency prescriptions are covered. Find a nearby drugstore here or call 800-210-7628.

Below are Passport resources that may be helpful as you continue to address needs:

• Passport Member Services Line: 800-578-0603 – we can help with replacing lost member ID cards, assist in obtaining replacement durable medical equipment, and more

   

• Behavioral Health Crisis Line: 844-800-5154 – licensed clinicians are available to assess members in crisis, provide crisis counseling and connection to services

   

• Care Management Referrals: Providers can call 800-578-0775, select the Care Management option. Or anyone can email CareManagement_KY@passporthealthplan.com - this includes referrals for housing assistance and assistance with other social determinants of health (e.g., food, clothing, transportation)
  
  

Additionally, here are other available resources:

Governor’s Website for Flood Resources: Flood Resources - Kentucky Governor Andy Beshear

Emergency Shelters by County:

FEMA Mobile Registration Centers by County:

*Note it is not necessary to go to a mobile center to apply for FEMA assistance. Homeowners and renters in Breathitt, Clay, Knott, Letcher and Perry counties can go online to disasterassostance.gov, call 800-621-3362 or use the =FEMA mobile app. If you relay service, such as video relay (VRS), captioned telephone or other service, give FEMA the number for that service.

Cooling Centers by County:

Donations to Help:

Passport is currently accepting donations at all One Stop Help Center locations to be distributed to those affected by the flooding.

 Donations may be dropped at any of the locations listed below Tuesday through Thursday from 9 a.m. to 5 p.m. local time.

Passport One Stop Help Center Locations:

• Bowling Green: 636 US 31 W. By-Pass, Suite A
• Covington: 1613 Madison Ave.
• Hazard: 124 Grand Vue Plaza
  *Hazard location donation hours may vary due to staffing availability
• Lexington: 127 W. Tiverton Way, Suite 128, Unit 4
• Owensboro: 410 Southtown Blvd, Suite 3
• Louisville: 5100 Commerce Crossings

Items in Need for Donations:

In addition, we are reaching out to our members via social media to make them aware of the following resources:

• National Suicide Prevention Lifeline: 800-273-8255
• Text Crisis Line: Text HOME to 741741
• Find local crisis lines: https://dbhdid.ky.gov/crisisnos.aspx
• Passport’s Behavioral Health Crisis Hotline: 844-800-5154
• SAMHSA’s Helpline for Coping with Disaster Distress: 800-985-5990
• Information about recovery after experiencing a natural disaster: https://suicidepreventionlifeline.org/help-yourself/disaster-survivors/
• Passport’s Member Services Team: 800-578-0603
• Find Help Now website: https://findhelpnowky.org/
• Passport’s 24/7 Nurse Advice Line: 800-606-9880
• Emergency prescriptions or find a nearby pharmacy: https://kyportal.medimpact.com or call 800-210-7628

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Were You Affected by the December 11 Tornadoes?

Our thoughts are with the communities impacted by the tornadoes. Passport Health Plan by Molina Healthcare is here to support you. If you have any questions or concerns about your coverage, services, medications or upcoming appointments, please call us at (800) 578-0603 or call our 24/7 Nurse Advice Line at (800) 606-9880.

If you lost your prescription in the storm, emergency prescriptions are covered. You can find a nearby pharmacy here https://kyportal.medimpact.com or by calling (800) 210-7628. For a full list of FEMA-designated areas, you can go here. For more information on this disaster, you can go to www.fema.org. 

The Department for Medicaid Services (DMS) has updated its list of tornado recovery resources for our 1915(c) Home and Community Based Services (HCBS) waiver participants and providers. The listing also includes ways for individuals to help tornado survivors. 

Storm Recovery Resources for 1915(c) HCBS Waiver Participants and Providers

This is not an exhaustive list of resources available. If you are aware of a resource that could help 1915(c) HCBS participants and providers, please email us at MedicaidPublicComment@ky.gov. Thank you to the Pennyrile and Barren River Area Development Districts for sharing their lists with us. 

If you were affected by the tornadoes and need assistance, please fill out the appropriate form below. 

Storm Assistance Form - Waiver Providers

Storm Assistance Form - Waiver Participants

We recognize many providers and participants may not be able to access or complete an electronic form at this time. If you need assistance to complete these forms, call the 1915(c) Waiver Help Desk at (844) 784-5614, option 7 and a DMS staff member will record your responses for you.  If you have not been affected by the storm, but know a waiver provider or participant who has, please let them know about this form.

If you have an urgent waiver-related need due to the storm, you can also contact the 1915(c) Waiver Help Desk at (844) 784-5614, option 7 or 1915cWaiverHelpDesk@ky.gov.